HOW CAN I ORDER?
You can place an order in 3 easy steps.
1. Once you have registered or logged in to your account via Facebook, Google, add the products of your choice to the cart and click the "Order" button.
2. In step 1 ("Address"), select the type of delivery, fill in the address and invoice data (if you are entering for the first time) and click the "Next" button.
3. In step 2 ("Payment"). Review the order information in step 3 ("Review") and click the "Order" button. If you have chosen to pay by card or ePay, you will be redirected to the Borika system where you can complete the payment. If you have selected cash on delivery, by clicking Order, the process is complete.н.
You will receive an email to confirm the order, containing its number. You can also view your order in Account & gt; Orders.
WHAT IS MY SIZE?
M&P Outlet offers you a variety of over 300 products. Choosing the right size from so many products can sometimes be a challenge. Therefore, we facilitate you with additional information about the measures of our products.
HOW TO USE A DISCOUNT VOUCHER?
Each voucher can be entered in the Enter voucher code field at each step of the basket:а:
- Write or copy the voucher code and click on the Apply button.“.
- If you have entered the voucher code correctly, the discount will be reflected as a reduced payment amount.
If you see an error, check that you have printed / copied the voucher code correctly. There must be no distances before and after the code.
Vouchers cannot be entered after the order has been confirmed.
MY ORDER WAS RETURNED TO M&P Outlet AFTER SUCCESSFUL DELIVERY. CAN I ORDER THE SAME PRODUCTS AGAIN?
Unfortunately, there is no way to confirm exactly when the products will be uploaded for sale on the site again, so it is necessary to monitor their publication. If the products have been added to Favorites, they will reappear there after they are published.
I USED A VOUCHER FOR A DISCOUNT WHEN PURCHASING. WHAT AMOUNT WILL I RECEIVE IF I RETURN A PRODUCT?
When using a discount voucher for an exact amount, the amount of the discount is distributed among all products in the order in proportion to their price. When you return a product from this order, you will receive the amount actually paid, which you can see in your Account & gt; Orders in the invoice for the respective order.
I RECEIVED THE WRONG / DEFECTIVE PRODUCT. WHAT TO DO?
Sorry for the mistake. We will accept the product back, and the courier return costs will be at our expense.
You need to send a short description of the defect / error to firstname.lastname@example.org. If possible, include photos.
HOW WILL I RECEIVE THE PAID MONEY BACK?
When creating a return request, the refund of the amount paid by you:
- The refund of amounts made with a bank card is done by ordering a reverse operation on the card with which the payment was made within 14 days.
CAN I RETURN THE PRODUCT RECEIVED?
Yes, you can return a purchased product within 14 calendar days of receipt. The return is at the expense of the customer, and the price of the courier service for return depends on the weight of the product to be returned, as follows:
- for weight of the returned product (s) up to 5 kg. including BGN 3.99;;
- if the weight of the returned product (s) exceeds 5 kg. the sum of BGN 3.99 plus BGN 1.50 for each new 5 kg started..
Due to reasons related to hygiene and health protection, products in the "Underwear" category cannot be returned.
CAN I CHANGE THE PAYMENT METHOD FOR MY ORDER AFTER CONFIRMATION??
Once an order on mpoutlet.eu has been successfully confirmed, the payment method cannot be changed.
CAN I CHANGE OR CANCEL MY ORDER?
Before clicking on the "Order" button in the third step in the basket, you have the opportunity to go back to the steps and make changes (remove products, change the delivery address, postpone the processing of the order, etc.).
By clicking the "Order" button, you confirm the order and cannot make changes to it.
If you want to cancel an order, you need to contact us at 0895 816536 or email email@example.com. If the status is sent, it is not possible to cancel the order. In this case, after receipt, you can return it by bearing the cost of the courier service..
IS THERE AN OPTION FOR INSPECTION ON DELIVERY??
Yes, we offer this opportunity. Remember that if you do not like or like a purchased product, you can return it within 14 days from the date of receipt, but the cost of return will be at your expense.
WHAT PAYMENT METHODS DO YOU OFFER?
You can pay for your order in several ways:
1) upon receipt - to the courier, with cash on delivery;
2) with Visa and MasterCard credit or debit cards, Verified by Visa and Mastercard SecureCode.
3) through your profile / account in ePay.bg.
4) via Easy Pay. Upon purchase, you receive a unique code. With this code, the payment is made at one of the Easy Pay cash desks. The purchased goods are sent after payment.
CAN I RECEIVE MY ORDER AT THE COURIER'S OFFICE?
Yes, for your convenience mpoutlet.eu offers delivery to the courier's office.
In step 1 ("Address") you can add a new personal address or courier office to the cart. At your disposal is a card marked with all active offices of the courier on the territory of the country.
HOW TO ADD A NEW DELIVERY ADDRESS?
You can add a new shipping address in step 1 to your cart or Account & gt; Addresses.
When entering the settlement, do not write the town / village, but start typing the name of the settlement. A drop-down menu will appear from which to select the correct one. In case you have difficulties filling in the address, please contact us.с.